FAQs

For healthcare facilities, we require a Purchase Order and Artwork Approval. Once your order ships, we’ll send an Invoice in which we’ll request payment.

We’d be happy to walk you through the process. Please give us a call 877.434.5464 when you’re ready.

It depends on the product you’d like to order. We have ways to help you receive the quantity you seek at an affordable cost.

We’d be happy to walk you through the process. Please give us a call 877.434.5464 when you’re ready.

We recommend placing a reorder when you have about a 3 month supply left. This allows for production and shipping time without a gap in supply.

Contact your Account Manager or reach out through any one of our contact methods. We’ll confirm our records match your request (product, latest artwork file, quantity desired, correct shipping address, etc.). Any differences will be brought to attention and questions addressed. Once the order is confirmed, we’ll request submission of a PO (healthcare industry).

Check, Visa, MasterCard, EFT & Paymode.

Not at this time.

FOB stands for “freight on board”. It signifies that the seller (us in this scenario) is responsible for loading and may be held responsible for damages resulting from negligent loading.

Total product cost (10% overrun/underrun factored in), Shipping and Handling (F.O.B. Factory), applicable taxes, set-up fee.

In printing, it is an industry standard that you will get 10% more or 10% less of your order. The billing will be adjusted to accommodate the extra amount or less amount. We do our best to get it as close to your desired amount. You may request “No Overruns” however an underrun of up to 10% still applies and billing will be adjusted to accommodate the lesser amount.

From the time we receive a PO and artwork approval, production takes approx. 8-12 weeks (excluding weekends, holidays and delivery time.) We always strive to beat our deadlines!

Dividers and collateral are preassembled in each folder, so they’re ready to use right out of the box. Individual folders are then packaged into manageable-sized boxes with labels specifying the quantity per box.

Total product cost (10% overrun/underrun factored in), Shipping and Handling (F.O.B. Factory), applicable taxes, set-up fee.

In printing, it is an industry standard that you will get 10% more or 10% less of your order. The billing will be adjusted to accommodate the extra amount or less amount. We do our best to get it as close to your desired amount. You may request “No Overruns” however an underrun of up to 10% still applies and billing will be adjusted to accommodate the lesser amount.

Yes! All content and graphics are entirely up to you, with exception to applicable laws and regulations.

3-5 business days, in most cases.

We’ll research your organization, incorporate brand standards, and integrate anything helpful in reaching your goals. We’re also happy to send you a few free physical samples for you to see what content is commonly printed on our folders. REQUEST SAMPLES NOW

Let us know what you’re trying to achieve and we’ll provide you with a few options.

We have two standard expansion sizes.

• Larger size with 1.5″ expansion holds approx. 300 pieces of standard paper (and 5 dividers).
• Smaller size with 0.5″ expansion holds approx. 100 pieces of standard paper (and 5 dividers).

For print production: 300 dpi or greater, JPG, EPS, Tif, PNG, almost any Adobe file.

No, unfortunately that’d put you at risk for copyright infringement. We have creative designers who can find a solution that matches your request.

Absolutely! We can coordinate with your design department. Templates for artwork development will be provided along with general guidelines. Submitted files will be checked for optimal print production.

• If using a template provided by us, a packaged zipped folder containing native design file, all links/images, and all fonts.
• If providing a PDF, graphics and fonts can either be provided separate from the file or as embedded graphics and text converted to outlines. There should be a 0.125″ bleed.

There are three ways to send us design files:

• Dropbox: we can create and share a private Dropbox folder with you for you to add your files to.
• File Transfer Service: we can accept files from any of the online file transfer services such as WeTransfer.
• Email: depending on the file size and complexity, we can accept file attachments to emails.