Account Manager

ESSENTIAL DUTIES & RESPONSIBILITIES

• Check in with clients via phone or email to inquire about supply and reorders
• Follow up on overdue tasks or past-due accounts
• Answer client questions, facilitate needs and resolve issues
• Assemble sample packets, prepare quotes and write orders
• Maintain up-to-date account information in our Salesforce CRM
• Stay updated on knowledge of company products and services
• Expand the current products within each account

TRAITS

• Adaptability and strong problem-solving skills
• Comfortable working independently or in groups on projects and under the management of a small team
• Eager to learn and take on new growth opportunities
• Passion for helping customers solve dynamic problems
• Previous experience in Customer Service or Sales is a plus
• Experience with CRM software (Salesforce a plus), Google Workspace and MS Office
• Strong listening, verbal and written communication skills (phone experience a plus)
• Professional, positive, resourceful and detail-oriented

REQUIREMENTS

• No prior work experience needed
• 4-Year Bachelor’s Degree

JOB TYPE

• Full-time